Legal notice

Last Updated: May 28, 2025
Welcome to Chill Pepper BV. This website, [www.chill-pepper.com](https://www.chill-pepper.com), is operated by Chill Pepper BV. By accessing and using this website, you agree to this legal notice. Please read it carefully.

1. Company Information
Company Name: Chill Pepper BV
Address: Birkstraat 114
Postal Code and City: 3768HL Soest
Country: The Netherlands
Chamber of Commerce No.: 97199249
VAT No.: NL867948024B01
Email:
Consumers: info@chill-pepper.com
Retail: retail@chill-pepper.com
Phone: +31 (0)6 - 2842 3527

2. Applicability
These terms and conditions apply to all offers, orders, and agreements of Chill Pepper BV with consumers and business customers (retailers) who purchase products through our Shopify webshop. By placing an order, you agree to the applicability of these terms.

3. Delivery Areas
Chill Pepper BV ships packages to customers (both consumers and retailers) in the following countries and regions:

The European Union (EU)
Norway
Switzerland
United Kingdom
United States of America (retail/distribution only)
Australia (retail/distribution only)
New Zealand (retail/distribution only)
Japan (retail/distribution only)

Please note that for deliveries outside the EU, import duties, taxes, and other charges may apply. These costs are the sole responsibility of the customer and are not the responsibility of Chill Pepper BV. We recommend that you contact your local customs authorities for more information on potential costs.

4. Intellectual Property
All content on this website, including but not limited to texts, images, logos, icons, audio clips, digital downloads, data compilations, and software, is the property of Chill Pepper BV or its respective content suppliers and is protected by Dutch and international copyright and intellectual property laws.

5. Limitation of Liability
Chill Pepper BV strives to keep the information on this website as accurate and current as possible. However, we cannot guarantee that all information is always complete, accurate, and free of errors. Chill Pepper BV is not liable for any direct or indirect damage arising from the use of this website or the inability to use this website, including but not limited to loss of data, profit, or revenue.

6. Privacy Policy and Cookie Policy
The processing of your personal data by Chill Pepper BV is subject to our Privacy Policy. The use of cookies on this website is specified in our Cookie Policy. We recommend that you read both to understand how we handle your data and how we use cookies.

7. Right of Withdrawal (for consumers within the EU/EEA)
Consumers who purchase products within the European Union and the European Economic Area have the right to withdraw from their purchase within a period of 14 days without giving any reason. For full details on the right of withdrawal and the return procedure, please refer to our General Terms and Conditions and/or Return Policy.

8. Applicable Law and Dispute Resolution
This legal notice and all agreements between Chill Pepper BV and its customers are governed exclusively by Dutch law, with the exclusion of the Vienna Convention on Contracts for the International Sale of Goods. As the Netherlands is a member of the European Union, this includes the implementation of the relevant European law. Disputes arising from or in connection with the use of this website or agreements with Chill Pepper BV will be exclusively submitted to the competent court in the Netherlands. For consumers within the EU who are dissatisfied with a product or service and are unable to resolve the issue with Chill Pepper BV, there is the possibility to resolve the dispute via the European Commission's Online Dispute Resolution (ODR) platform: [http://ec.europa.eu/consumers/odr/](http://ec.europa.eu/consumers/odr/)

9. Changes
Chill Pepper BV reserves the right to change this legal notice at any time. Changes will become effective as soon as they are posted on the website. We advise you to regularly check this page for updates.